Home Meeting notice Garden Grove residents protest against waste bills

Garden Grove residents protest against waste bills


Garden Grove City Council members decided it was time to create a better process for residents to dispute waste bills with the city’s contracted waste hauler, Republic Services, after two people told the officials last week that they had been wrongly billed hundreds of dollars.

At a meeting last Wednesday, a landlord and landlord said they had no choice but to challenge the charges to council members directly, in public.

“I received a statement from Republic Services saying I owe $ 590,†said Susan Mendez, homeowner in Garden Grove, during Wednesday’s meeting.

“I got this thing, and I was like ‘What is this? I know I paid my bill. How come I have this? ‘ For two weeks, I call and I ask… They do not have an answer.

Susan Mendez, Owner of Garden Grove

Mendez also complained about having to attend the board meeting in order to dispute the billing.

“I waived the overdue solid waste disposal charge for just under $ 500,†Kaitlyn Dinh, owner of a rental property in Garden Grove, said at the council meeting. “The letter told me to come here today to address my concerns… Now I’m stuck with this bill I have to pay.”

It stoked concern that evening among a council member, George Brietigam, who said that although only two speakers were present to dispute their bills, more people across town were likely struggling with the same issue. .

“There has to be a way for these people to challenge the charges without having to go to a city council meeting and even without getting comment,” Brietigam, a council member, said at the meeting. “It doesn’t seem right… These are fruits at hand. We need to correct this.

City staff have also publicly stated that Republic Services reviews are only provided in one language, causing concern for non-English speakers in the diverse city and prompting Wednesday to include other languages ​​in the reviews.

Brietigam’s colleagues ended up agreeing to step in and create a bill challenge process, voting unanimously to make several changes to a resolution that evening that periodically imposes liens on properties with late payments. .

The council asked staff to work with Republic Services to address any ongoing protests and to consider creating a dispute resolution process for residents who dispute the charges of delay.

Council members also asked city staff to work with Republic to develop invoices and notices in a multitude of different languages.

According to staff report, Republic Services bills customers quarterly.

If an invoice is not paid, a reminder is sent by mail to the person responsible for the service. In addition, if a tenant does not pay for the service, the landlord is notified of the non-payment 30 days before the public hearing.

The original resolution says the city can impose liens on properties for waste collection and disposal service bills that are 60 days or more past due, after notice and a public hearing.

Overdue charges for garbage collection and disposal in the city totaled over $ 464,000 for the last fiscal year.

Angelina Hicks is a Voice of OC News intern. Contact her at [email protected] or on Twitter @ angelinahicks13.


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