Home Business Meeting America loves buy now, pay later lending. But do these plans come with a catch? : Planet Money : NPR

America loves buy now, pay later lending. But do these plans come with a catch? : Planet Money : NPR

0


SYLVIE DOUGLIS, BYLINE: This is PLANET MONEY from NPR.

(SOUNDBITE OF COIN SPINNING)

ALEXI HOROWITZ-GHAZI, HOST:

This is the story of how Amelia Schmarzo fell into a kind of rabbit hole – one that involved a lot of online shopping. But the story isn’t about the stuff she bought as much as the new way she found to pay for that stuff. It starts a couple years ago, in the spring of 2020, when Amelia found herself, like so many of us, locked down at home, bored, scared, going a little stir-crazy.

AMELIA SCHMARZO: I was like, who am I? Like, what is going on? Like, oh, my gosh, did I hit a midlife crisis at the age of 20? I was like, I need to find new passions that I can – new hobbies to keep myself busy.

TAYLOR WASHINGTON, HOST:

So Amelia’s a junior in college. She’s living in an apartment in San Diego. And she started doing these at-home exercise videos that were made by influencers she saw on social media.

(SOUNDBITE OF MUSIC)

UNIDENTIFIED INFLUENCER #1: Good morning, everyone, and welcome back to my channel. In today’s video…

UNIDENTIFIED INFLUENCER #2: We have three-pound, 10-pound and 20-pound weights.

UNIDENTIFIED INFLUENCER #3: I, like, swear, these are what makes your butt grow.

SCHMARZO: And then I found influencers who follow these influencers, and so that is how I kind of got into the realm of getting influenced by influencers.

HOROWITZ-GHAZI: That’s how you fell under the influence.

SCHMARZO: Absolutely.

HOROWITZ-GHAZI: Amelia says the lives of these trendy jet-setting zoomers just felt so glamorous.

WASHINGTON: And she’s like, maybe if I get the right clothes and accessories, maybe my life could be more like that. I mean, we’ve all been there.

SCHMARZO: They look pretty. They look confident. I want those words – people to describe me as that.

HOROWITZ-GHAZI: A lot of the influencers Amelia is following are constantly showing off their new outfits.

(SOUNDBITE OF SOCIAL MEDIA VIDEO)

UNIDENTIFIED INFLUENCER #4: …Back to my channel. Today, I have a summer clothing haul for you guys, and I’ve been…

HOROWITZ-GHAZI: Then, there’ll be a link to the websites where you can buy exactly what they’re wearing. And in one of these videos, Amelia sees the bikini.

SCHMARZO: Oh, yeah. It was literally, like, a white and brown tie-dye bikini.

WASHINGTON: It doesn’t sound that special. But to Amelia, it felt like the first step to reinventing herself. So she clicked the link.

SCHMARZO: The price was somewhere around $200 for the bikini.

HOROWITZ-GHAZI: And had you ever spent that kind of money on a piece of clothing before?

SCHMARZO: No, not even close.

HOROWITZ-GHAZI: But then, Amelia notices an offer in small type just below the total – four interest-free payments of $41.99 with Afterpay.

SCHMARZO: It just felt so cheap. You know, I was like, that is so affordable, $41.99. And if I sat there and I genuinely was like, $41.99 times four, I probably wouldn’t have bought it.

HOROWITZ-GHAZI: Yeah.

SCHMARZO: But I was like, oh, I’m easily going to get $41 next month. Like, that’s nothing to worry about.

HOROWITZ-GHAZI: So suddenly, the most expensive garment you’ve kind of considered buying feels like it’s actually a bit of a bargain?

SCHMARZO: It really does.

HOROWITZ-GHAZI: You’re like, I just lucked into a kind of a steal.

SCHMARZO: I’m like, wow, I’m paying $41 for a $200 bikini. Like, I am a genius.

HOROWITZ-GHAZI: This was Amelia’s first experience with a kind of payment called buy now, pay later. After an extremely cursory credit check – the kind that won’t affect her credit score – she’s approved, clicks the purchase button. The company, Afterpay, charges her card for the first installment.

WASHINGTON: They accept credit or debit. She chooses credit.

HOROWITZ-GHAZI: And the bikini is on its way. The process was that simple. And so a few days later, when she sees another influencer showing off something else she liked…

(SOUNDBITE OF SOCIAL MEDIA VIDEO)

UNIDENTIFIED INFLUENCER #5: So I guess we’ll start off with my most favorite pair of sneaker that I own.

WASHINGTON: Amelia clicks the link, and again, she sees that buy now, pay later option.

SCHMARZO: It literally made the price like – I kid you not – like, $8. So in that mindset, I was like, oh, my gosh, I can afford the world. And so I – that’s why I threw in that swimsuit, and I threw in the jacket and the jeans and…

HOROWITZ-GHAZI: Hit me.

SCHMARZO: Yeah, right? I’m like, put them all in the cart.

HOROWITZ-GHAZI: Yeah.

SCHMARZO: And my total was literally, like, $20.

HOROWITZ-GHAZI: So how does this pick up? Like, is it over the next, like, couple weeks? Is it months?

SCHMARZO: I would say days, to be honest.

(SOUNDBITE OF ANDERS JOHAN GREGER LEWEN’S “RETRO FUNK”)

HOROWITZ-GHAZI: Before she knows it, Amelia has fallen into a kind of shopping spiral.

SCHMARZO: I got, like, a whole bunch of, like, really nice jeans from Aritzia…

HOROWITZ-GHAZI: She got fancy sweatpants, sweatshirts…

SCHMARZO: …Sweats, because sweat sets were super in – right? – because you weren’t leaving the house. So I got…

HOROWITZ-GHAZI: …A bunch of new shoes…

SCHMARZO: …Brand-new high heels, Jordans, Yeezys.

(SOUNDBITE OF ANDERS JOHAN GREGER LEWEN’S “RETRO FUNK”)

SCHMARZO: Buying stuff online was the only thing that really gave me that, like, adrenaline – you know what I mean? – when it came in the mail because there was nothing else going on. It was so exciting. It felt like Christmas.

HOROWITZ-GHAZI: Amelia says all of the packages arriving on her doorstep felt kind of like gifts, like some mysterious stranger was footing the bill for everything on her list just out of the goodness of their corporate heart.

SCHMARZO: I’m not going to lie – it felt free. Like, it literally felt like free money because I didn’t see it. It wasn’t cash. I don’t know, it just felt like it was never going to catch up. It just all felt like Monopoly money.

HOROWITZ-GHAZI: So you’re, like, watching “Tiger King,” mashing that…

SCHMARZO: Yeah.

HOROWITZ-GHAZI: …That buy now, pay later button.

SCHMARZO: (Laughter) Yeah. Life was good (laughter).

HOROWITZ-GHAZI: What was the first sign that trouble might be brewing?

SCHMARZO: I didn’t think about it literally until I got an email from Discovery saying, your statement is ready to be viewed.

WASHINGTON: One thing to know about Amelia – before she started using buy now, pay later, she was pretty allergic to using her credit card at all. It was one her dad helped set up for essentials and emergencies, and her statement had only ever been a few hundred dollars at the very most. But this time…

SCHMARZO: I saw that it was $2,000, which was my limit.

HOROWITZ-GHAZI: Oh.

SCHMARZO: And then I saw my debit card went from $700 to, like, $20.

(SOUNDBITE OF DALLAS RAMIREZ’S “COMIN’ BACK FOR MORE”)

SCHMARZO: And that’s when I was like, I am going to throw up. Like, how did this happen?

HOROWITZ-GHAZI: Hello, and welcome to PLANET MONEY. I’m Alexi Horowitz-Ghazi.

WASHINGTON: And I’m Taylor Washington.

HOROWITZ-GHAZI: At its most basic, a loan is a way to get money now in return for a little bit extra…

WASHINGTON: Or a lot.

HOROWITZ-GHAZI: …When you pay it back down the road. That’s been true as far back as – I don’t know – ancient Babylon. But all of a sudden, over the past couple years, there’s been an explosion of new companies offering what is essentially free money – a no-interest loan.

WASHINGTON: Today on the show, what exactly is buy now, pay later, how it works, and why it seems to be everywhere – and should we be worried?

(SOUNDBITE OF DALLAS RAMIREZ’S “COMIN’ BACK FOR MORE”)

HOROWITZ-GHAZI: OK. So Taylor Washington, you are a producer here on the show.

WASHINGTON: Yep.

HOROWITZ-GHAZI: And you first brought up buy now, pay later in one of our editorial meetings a while back.

WASHINGTON: Yeah, so I heard about it a while ago because all of a sudden, I saw a ton of people my age – you know, fellow zoomers were using it.

HOROWITZ-GHAZI: Yes.

WASHINGTON: And they were going on these crazy shopping sprees all over TikTok. A lot of people were jumping in headfirst, just like Amelia, and so it seemed like something we should look into.

HOROWITZ-GHAZI: Right, OK. And we will get back to Amelia’s story in a bit. But Taylor, what I remember from when you first pitched this was that a lot of us kind of knew what you were talking about – like, we’d seen these buy now, pay later options online – but nobody really understood, like, how it actually works.

WASHINGTON: Yeah, so people started talking about payday loans or rent-to-own or layaway because with layaway, you also pay in installments, but you don’t get the thing until it’s paid off.

TERRI BRADFORD: Yeah. That’s what buy now, pay later feels like – good old-fashioned layaway.

HOROWITZ-GHAZI: This is Terri Bradford. She’s a payments expert at the Kansas City Fed. And a couple years ago, she and her colleague, Julian…

JULIAN ALCAZAR: Julian Alcazar – I also work at the Federal Reserve Bank of Kansas City.

HOROWITZ-GHAZI: They teamed up to start looking into buy now, pay later.

How would you kind of describe your dynamic as a duo? Are you more of like a Batman and Robin-style thing? Are you like Sherlock Holmes and Dr. Watson, like…

BRADFORD: You know what? I would say we’re Woodward and Bernstein. How about that?

HOROWITZ-GHAZI: Ooh, yeah. Those are terms that we can understand.

OK. So when our financial Woodward and Bernstein started looking into buy now, pay later a couple years ago, the business model was still a bit of a mystery to them. But one thing was clear.

ALCAZAR: It’s credit by another name.

BRADFORD: That’s what it is, yeah. So it’s not unlike, I guess, buying a car or buying a house. The difference is, you aren’t paying interest, you know?

HOROWITZ-GHAZI: Yeah, yeah.

BRADFORD: It almost is, like, too good to be true.

HOROWITZ-GHAZI: Too good to be true because here’s what most buy now, pay later companies are offering. They’re saying as long as you are able to clear a pretty low bar, like a soft credit check that won’t show up on your credit score, they will spot you the money for whatever you’re buying. You agreed to pay them back in four installments.

WASHINGTON: They collect the money from whatever bank account or debit or credit card you want, and those payments are all interest free.

HOROWITZ-GHAZI: Which raises a pretty big question – if most customers are not paying any interest…

BRADFORD: How are you making money on this? Interest-free loans – where’s the value proposition in that?

HOROWITZ-GHAZI: Yeah.

BRADFORD: So where was the money coming from, right?

WASHINGTON: Right. Where was the money coming from? Lending money is usually a big moneymaker because of some combination of interest and fees.

HOROWITZ-GHAZI: But when Terri and Julian peeked under the hood of the business model, not only are the companies not charging interest, the fees generally aren’t super high, either. So for customers, as long as they don’t buy more than they can afford – which is obviously a big if – these loans can be a great deal – basically, the cheapest money you can get.

ALCAZAR: I was always expecting this gotcha moment.

HOROWITZ-GHAZI: Yeah.

ALCAZAR: And it wasn’t coming around. So I was very – it’s like, where’s the surprise? I was – you know, when you watch a scary movie, and you could hear the suspenseful music, and then there’s…

HOROWITZ-GHAZI: Oh, yeah.

ALCAZAR: …Michael Myers behind the door? That’s what I was expecting.

HOROWITZ-GHAZI: The gotcha moment was not what they expected. Instead of making money by gouging their customers with hidden fees, it turned out buy now, pay later companies were taking their cut from the other side of the transaction – from the businesses actually selling the goods.

ALCAZAR: So it goes between 4 and as high as 9 1/2%…

HOROWITZ-GHAZI: Wow.

ALCAZAR: …Is what merchants are paying buy now, pay later firms.

WASHINGTON: Credit card companies usually charge merchants anywhere from 2 to 4%. So buy now, pay later companies are often asking for a way bigger cut.

HOROWITZ-GHAZI: So I just want to break this down clearly. They’re saying, we’re going to charge you around double of what credit cards charge per item that you sell using our payment service.

BRADFORD: Yeah, it doesn’t quite seem to jive, does it?

HOROWITZ-GHAZI: What makes it jive is that credit card charges are widely variable, depending on whether it’s a MasterCard or an Amex or a Visa and whether there are rewards. It makes things harder to predict. Also, credit cards come with these pesky consumer protections that put businesses on the hook if customers complain.

BRADFORD: So if something goes wrong and the product that they bought broke or it didn’t perform to their satisfaction, they have the right to request a chargeback. And so the merchant could have that whole amount that they’d received withdrawn by the credit card company because the customer said the product was no good for them.

HOROWITZ-GHAZI: Right. So if you’ve ever asked your credit card company for a refund because the thing you bought turned out to be junk, that’s what she’s talking about. That can be a big pain for businesses.

WASHINGTON: But the biggest reason that businesses are signing up for buy now, pay later is that it’s helping them sell more stuff – for example, by bringing in a new pool of customers.

HOROWITZ-GHAZI: Because what Terri and Julian saw as they dug through pitch decks and advertisements and influencer videos was that, at first, buy now, pay later companies were targeting a pretty specific demographic. They wanted to offer small loans at the point of sale to reach people who don’t usually buy on credit.

WASHINGTON: Which is actually a lot of people – for example, people who don’t have much of a credit history, people who have bad credit or people like Amelia, who grew up during and after the financial crisis and are more reluctant to use credit cards at all.

HOROWITZ-GHAZI: All of those people might not have bought anything without buy now, pay later. So not only are businesses getting new customers, but many of those customers are young. As they get older, they’ll likely earn more money, and they might come back and spend it.

WASHINGTON: On top of that, Julian says buy now, pay later helps retailers with the problem they call cart abandonment.

HOROWITZ-GHAZI: Which will be familiar to almost anyone who’s shopped online.

ALCAZAR: Most consumers will put items in their virtual shopping cart, and then when it comes time to check out, they’ll be like, I don’t need to spend $200. And so what buy now, pay later does – it actually reduces cart abandonment because it makes large purchases seem smaller to the consumer.

WASHINGTON: Remember Amelia and her Monopoly money? The lower price tag can lead people to buy more than they would have otherwise.

HOROWITZ-GHAZI: Now, buy now, pay later has been growing in the U.S. since at least 2015. But it reached critical mass at the perfect moment, just as the pandemic set in. All of a sudden, online retail exploded. And, Terri says, so did the number of buy now, pay later services.

BRADFORD: It was Afterpay and Affirm and Klarna and Sezzle and Zip. Like, how many of these things are there?

HOROWITZ-GHAZI: Yeah.

BRADFORD: And you were also hearing about the partnerships that they were beginning to form with large merchants, like Amazon, for example, and Target. And it was kind of like, OK; wait a minute. What is happening? And they’re popping up absolutely everywhere.

WASHINGTON: Buy now, pay later was no longer this niche thing mostly targeting young people allergic to credit by partnering with trendy brands. It was the new form of payment for all kinds of purchases.

ALCAZAR: One thing that I found is that there’s a buy now, pay later firm for just about anything, from small business to medium-size business financing to auto repair to helping you remodel your home in four easy payments to even health care.

HOROWITZ-GHAZI: Yeah.

ALCAZAR: This might be TMI, but I had to get my wisdom teeth taken out. And my dentist can take my wisdom teeth out using buy now, pay later.

HOROWITZ-GHAZI: Wow.

ALCAZAR: And that was wild. That’s where was I like, this is a little much.

HOROWITZ-GHAZI: And talk about Deep Throat.

BRADFORD: Ha.

ALCAZAR: Ha.

BRADFORD: There you go. We’ve looped back around.

(LAUGHTER)

HOROWITZ-GHAZI: So when our investigators take a step back, here is what they see. Buy now, pay later is finding its way into more and more corners of the economy. It can be a pretty good deal for customers. And it looks pretty good for businesses. But you know who is not totally thrilled, besides Amelia, of course?

WASHINGTON: Credit card companies and some of the big banks behind them.

HOROWITZ-GHAZI: What they’ve been doing to fight back after the break.

(SOUNDBITE OF PAUL TYAN’S “REACTIVE EMOTION”)

HOROWITZ-GHAZI: Loans are basically the oldest financial technology in the book. But since the 1960s, when you think about how people pay with credit for everyday things, you usually think about credit cards. So you can imagine how threatening this explosion of buy now, pay later was to stodgy old banks and credit card companies.

ALCAZAR: There was one report that showed that banks lost between $8 billion and $10 billion in revenue to buy now, pay later offerings.

HOROWITZ-GHAZI: Wow.

WASHINGTON: Because as buy now, pay later grew more popular, a lot of people started using it instead of credit cards, which means a lot less transaction fees and interest payments for the credit card companies and the banks behind them. And those banks – they obviously weren’t going to stand for it.

BRADFORD: Financial institutions don’t generally just sit back and let things happen to them.

HOROWITZ-GHAZI: And so the banks and credit card companies are trying to fend off this horde of new competitors. At least one bank, Capital One, is refusing to let their credit cards be used for most buy now, pay later purchases. But for the most part, banks and credit card companies are getting in on the action. They’re acquiring buy now, pay later companies outright or rolling out their own services that look a lot like buy now, pay later. And this is why it is now possible to buy your plane ticket to go get your wisdom teeth removed…

WASHINGTON: While wearing your new Yeezys.

ALCAZAR: …And pay for it all later. And the way the system is currently set up, a lot of that spending does not get reported to the credit bureaus.

WASHINGTON: Which brings us to the part of buy now, pay later that got Amelia into trouble. Every time she chose to pay later, she was taking out a little loan for the sneakers or the sundress or whatever. But the company giving her that little loan had no idea how many other little loans she had already taken out from other buy now, pay later companies.

HOROWITZ-GHAZI: And this is where people like Terri and Julian and now the federal government see the greatest potential danger.

ALCAZAR: One of the things that really set off the alarms was the opportunity for overextension from the consumer because when compared to a traditional credit card or even personal loan, they will check if you have good or no credit…

HOROWITZ-GHAZI: Yeah.

ALCAZAR: …Or if you have outstanding loans. Buy now, pay later firms had no idea how many buy now, pay later products a consumer was using. So the opportunity to stack – it was fairly easy.

HOROWITZ-GHAZI: The same thing happened with credit cards when they first came on the scene in the 1960s. This new kind of credit became available to more and more people. And it was so different from what was possible before, so unregulated, that there were a lot of Amelias – a lot of people who got in over their heads, spent more than they can afford.

WASHINGTON: That’s part of why back in the ’70s Congress passed sweeping consumer credit laws. And right now it seems to be buy now, pay later’s turn. Like, last fall, the House Financial Services Committee held a hearing looking into the promise and potential pitfalls of buy now, pay later.

HOROWITZ-GHAZI: For example, how buy now, pay later interacts with the existing credit reporting system – because part of the promise of buy now, pay later is the fact that it makes cheap credit available to people who, for one reason or another, can’t get it otherwise.

WASHINGTON: But those same people mostly can improve their credit scores by using it because right now credit bureaus usually only find out about your short-term buy now, pay later loans if you don’t pay them and they go to collections, which means, at the moment, using buy now, pay later is more likely to hurt your credit score than help it.

HOROWITZ-GHAZI: As of December, the Consumer Financial Protection Bureau, the CFPB, is doing its own inquiry. They’re figuring out how buy now, pay later companies fit into existing credit regulations, what kinds of data are being harvested and how it’s being used. And, of course, they are mapping out the risks they may present to the people who use them.

WASHINGTON: People like Amelia.

SCHMARZO: You know when you’re just in a state of panic? Like, you just have so many things on your mind. I was pacing. I was sweating. I was crying. So I was like, that’s it. I have to call my dad.

HOROWITZ-GHAZI: The last we heard from her, Amelia had just discovered that she’d maxed out her credit card and almost emptied her checking account after around a month of buying now and paying later. She did manage to get her dad on the phone.

Did he play the dad card? Was he like, I’m not mad; I’m just disappointed?

SCHMARZO: Oh, no, no. He was mad.

HOROWITZ-GHAZI: (Laughter).

SCHMARZO: He was like, I am mad. This is…

WASHINGTON: She got a whole lecture.

HOROWITZ-GHAZI: He was like, Amelia, that’s very dangerous. Installment payments are extremely dangerous. Like, this affects your future. He’s like, you’re not paying $10. You’re paying $40.

WASHINGTON: He did not bail her out. Amelia had to pay off all that spending by herself.

HOROWITZ-GHAZI: And how did the conversation end? Like, what did you agree on?

SCHMARZO: Just to stop using it, pay off what I had to pay off and don’t continue using it. Like, if you really want some that’s expensive, you’re going to take that money out of your savings and pay for it right then and there. You had to wait for your next paycheck. Like, I think I was like – what? – 20 at the time – 19 or 20. And he was like, you don’t – you shouldn’t be able to afford all this right now. And you clearly can’t. So pay off what you have to do, and don’t put anything else on it.

HOROWITZ-GHAZI: And how long did it take before you bought now and paid later again?

SCHMARZO: Like, two weeks.

HOROWITZ-GHAZI: (Laughter).

SCHMARZO: I didn’t learn.

HOROWITZ-GHAZI: Amelia says it took her a little while to dial back the habit but that she has managed to slow down. She buys now a lot less than she used to because she’s learned that later can last a pretty long time.

(SOUNDBITE OF JON BUSTER COTTAM SONG, “EAT”)

HOROWITZ-GHAZI: Do you have economic questions about something happening in your life? Send us an email about it – [email protected] We’re also on TikTok, Instagram, Facebook – @planetmoney.

WASHINGTON: Today’s episode was produced by Emma Peaslee, engineered by Josh Newell and edited by Molly Messick. Alex Goldmark is our executive producer.

HOROWITZ-GHAZI: Special thanks to Ginger Schmeltzer, Briana Lagrone (ph), Josh Lauer, Louis Hyman, Scott Talbott and Lauren Saunders. I’m Alexi Horowitz-Ghazi.

WASHINGTON: And I’m Taylor Washington. This is NPR. Thanks for listening.

Copyright © 2022 NPR. All rights reserved. Visit our website terms of use and permissions pages at www.npr.org for further information.

NPR transcripts are created on a rush deadline by an NPR contractor. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.